Delivery and Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

– Total Cover Plus Hair Systems – there are managed via their own money back guarantee

– Contact Skin Bond

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within within a reasonable amount of time.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tom@thedude-lab.co.uk.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to tom@thedude-lab.co.uk  and send your item to: 21a High Street, Overton, Hampshire, RG25 3HB, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping a return

To return your product, you should mail your product to: 21a High Street, Overton, HAM, RG25 3HB, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DELIVERY POLICY


Our Delivery Policy forms part of, and must be read in conjunction with our Terms and Conditions of Sale. We reserve the right to change this Delivery Policy at any time. This Policy was last updated on Feb 2018.

We deliver to all parts of the UK and Channel Islands.

 

Delivery Prices and Timescales

We aim to dispatch orders the same working day if orders are received prior to 2pm (over 95% of orders are dispatched within this timeframe) however stock availability can affect this. For orders received after 2pm the order will be dispatched the next working day (Please note we do not open on a Monday).


Delivery Address
You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to receive your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.



Product Availability
All products are subject to stock availability. Stock availability is shown on our website, however if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. We do not guarantee the availability of any item based on stock figures shown.

Items displayed as ‘Out of Stock’ are temporarily out of stock. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard to get these items back in as soon as possible. Once back in stock these items will be available to order again.

Force Majeure
We shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.



Delivery Option

Delivery Time Cost

Signed for 1st Class

Signed For 2nd Class

Next Day Delivery 1pm

1-2 Working Days

2-3 Working Days

Next Working Day

£4.40

£3.90

£8.55